OUR POSTAL ADDRESS IS
10446 NW 31st. Terrace
MIAMI, FL 33172

WE CAN BE REACHED VIA E-MAIL AT INFO@HOTBRICK.COM OR YOU CAN REACH US BY TELEPHONE AT 305 398-0888.

HotBrick provides a 30-day, money back guarantee on all products excluding software items. Shipping costs and a restocking fee of 15% will apply on all returned items. Actual shipping charges paid by HotBrick will be deducted from the purchase price. Restocking fees are necessary for us to keep our costs and prices down. A majority of customers never return items. When items are returned, we have to sell them as used items and below cost. Our policy for cancellation of services is specified in our Service Contract. If for any reason you are not satisfied with your purchase, simply notify us by e-mail (rma@hotbrick.com) or phone and we will immediately issue a Return Material Authorization Number. Items sent back without a return authorization number will be refused or sent back to you at your expense. If you receive goods in damaged condition, please inform the carrier (Post Office, UPS or FEDEX agent) immediately. The following terms must be met by you:
Return the merchandise to us within 30 days of original date of purchase.
All returned goods must be complete and in good order or additional fees may apply.
You must include all packaging materials.
Packaging materials must not be torn or damaged.
You must pay any return shipping expense, shipping fees are non refundable.
Display the RMA # prominently on the outside of the box to avoid delays to your refund.
Upon receipt of the returned merchandise in good order in accordance with the above and within 30 days of original delivery, you may elect to receive credit towards another purchase or to simply receive a refund.