
OUR POSTAL ADDRESS IS
10446 NW 31st. Terrace
MIAMI, FL 33172
WE CAN BE REACHED VIA E-MAIL AT INFO@HOTBRICK.COM OR YOU
CAN REACH US BY TELEPHONE AT 305 398-0888.
HotBrick provides a 30-day, money back guarantee on all
products excluding software items. Shipping costs and a
restocking fee of 15% will apply on all returned items.
Actual shipping charges paid by HotBrick will be deducted
from the purchase price. Restocking fees are necessary for
us to keep our costs and prices down. A majority of customers
never return items. When items are returned, we have to
sell them as used items and below cost. Our policy for cancellation
of services is specified in our Service Contract. If for
any reason you are not satisfied with your purchase, simply
notify us by e-mail (rma@hotbrick.com) or phone and we will
immediately issue a Return Material Authorization Number.
Items sent back without a return authorization number will
be refused or sent back to you at your expense. If you receive
goods in damaged condition, please inform the carrier (Post
Office, UPS or FEDEX agent) immediately. The following terms
must be met by you:
Return the merchandise to us within 30 days of original
date of purchase.
All returned goods must be complete and in good order or
additional fees may apply.
You must include all packaging materials.
Packaging materials must not be torn or damaged.
You must pay any return shipping expense, shipping fees
are non refundable.
Display the RMA # prominently on the outside of the box
to avoid delays to your refund.
Upon receipt of the returned merchandise in good order in
accordance with the above and within 30 days of original
delivery, you may elect to receive credit towards another
purchase or to simply receive a refund.